The normal delivery time is approximately 10 working days [unless otherwise indicated on the site] and is for information only.

We do not make deliveries to hotels or public places.

It is important to specify the method of delivery when ordering; In case of error the SPRL SAPINS.BE declines any responsibility.


If the buyer is not present on the day of delivery, a notice indicating the passage of the deliveryman will be deposited as well as the address of the item point where the parcel will be available for 10 days. The package will then be redirected to the nearest station.


Should a parcel be lost by one of our transport providers, please inform us as soon as possible: by e-mail to Customer Service

The company will carry out a survey of the services concerned.



Shipping Rates

The delivery is free from 70 € TTC. Shipping costs are € 6 including tax when the order is less than € 70 including tax.




The complaint must be notified in advance by email to

To do this, the customer undertakes to redirect his order under the same conditions as those of the shipment, accompanied by the return voucher within the aforementioned deadlines.

The product must be returned in parcel followed by the post or by registered post for Europe, in its original state.

The delivery and return costs are always the responsibility of the customer.


The right of withdrawal does not apply to goods manufactured on specific consumer demand or that are clearly personalized [choice of postal code] [embroidery]

and color [pull or code]. In addition, promotional items can not be returned and exchanged. EndFragment


Cancellation of the Order by the Customer

Any request for cancellation of an order must be made before the products are shipped, to be taken into consideration and no later than 1 hour after the registration of the order. After this time no cancellation will be possible any more.