Exchanges

Want to exchange an item? No problem! You always have the option of returning or exchanging items. However, in doing so certain conditions apply: 

1. The following products cannot be exchanged:

Accessories, Fabrics that feature printing: POSTCODES, Fabrics that feature printing: GLITTER or NEON.

2. Please tell us about your request for an exchange (within 14 days of the item being delivered to your home or pick-up point) by generating a return from your customer space on our website, following these steps: 

> Access your “Ordering history” from your customer account.
> Select the order containing the product(s) that you wish to return to us. Then select the product(s) to return.
> Tell us the reason for wanting to return the item(s).
> Wait for the validation of your return request, which will be sent to you by e-mail.  

3. The return carriage charges back to our warehouse must be paid for by the customer.4. Carriage charges will then be invoiced to you for the exchanged item. Once you have paid for these charges, your order will be sent out to you. Bpost charges:

  • Belgium: 6.50 €
  • France: 11.10 €
  • Switzerland: 25.70 €
  • Italy: 19.00 €
  • Spain: 19.30 €
5. Products must be returned without being worn, without being washed, in their original condition and without any wear or tear. If the original packaging has been damaged beyond repair, customers may use their own reinforced packaging to return the item(s).

6. Refunds are made in the form of a purchase voucher.

Delivery

The normal delivery time is approximately 10 working days [unless otherwise indicated on the site] and is for information only.

We do not make deliveries to hotels or public places.

It is important to specify the method of delivery when ordering; In case of error the SPRL SAPINS.BE declines any responsibility.

If the buyer is not present on the day of delivery, a notice indicating the passage of the deliveryman will be deposited as well as the address of the item point where the parcel will be available for 10 days.

The package will then be redirected to the nearest station. Should a parcel be lost by one of our transport providers, please inform us as soon as possible: by e-mail to Customer Service info@lavieestbelge.com

The company will carry out a survey of the services concerned.

Shipping Rates

The delivery is free from 70 € TTC. Shipping costs are € 6 including tax when the order is less than € 70 including tax.